At Ellie and Mac, we are committed to your satisfaction and sewing success. Our Sewing Pattern Guarantee ensures you can shop with confidence, knowing that we stand behind the quality and usability of our patterns.
Our Promise to You
- Quality Assurance: Each pattern is meticulously crafted, tested, and reviewed to ensure precision and clarity. We guarantee that our patterns are accurate and user-friendly.
- Easy-to-Follow Instructions: Our patterns come with comprehensive, step-by-step instructions and color photos to guide you through the sewing process, as well as a sew-along video tutorial. If you find any part of the instructions unclear, our customer support team is here to help.
- Fit Guarantee: We understand that fit is crucial in sewing. If you encounter any fit issues with our patterns, our experts will provide personalized advice and support to help you achieve the perfect fit.
- Error-Free Patterns: In the unlikely event you find an error in our pattern, please let us know. We will promptly correct it and provide you with an updated version, along with a special discount on your next purchase as a token of our appreciation.
- Digital Support: All our digital patterns are compatible with standard printing formats. Should you face any difficulties with downloading or printing, we offer technical support to ensure you can start your project right away.
- Satisfaction Guarantee: Your satisfaction is our top priority. If you are not completely satisfied with your pattern purchase, you can return it within 30 days for a full refund or exchange. Simply contact our customer service team with your order details.
- Continuous Improvement: We value your feedback. It helps us improve our products and services. Please share your experiences and suggestions with us through email, or on Facebook.
How to Reach Us
- hello@ellieandmac.com
- Facebook Messenger
Thank you for choosing Ellie and Mac. We are dedicated to supporting your sewing journey and ensuring every project is a success. Happy sewing!