Our website uses a pattern alert system to prevent customers from buying duplicate patterns. To use the alert system, you must be logged in to your account before adding patterns to your shopping cart. However, the alert system only traces patterns that were bought after November 2019. That was the moment the system was implemented. Therefore, we advise you to use the CTRL-F search function in your account to search for a pattern name before purchasing an older pattern.
When you happen to have bought a pattern twice despite this search, we are happy to send you an Ellie & Mac Credit for the value of the last purchased pattern. In order to do so, please contact us at firstname.lastname@example.org with this info:
- the e-mail address of your account;
- the two order numbers that contain the duplicate pattern.